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Refund policy

Effective Date: October 3, 2026

1. Overview

At Omni Grid LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through https://peakregenerate.com/.

  • Region:United States

  • Return window: 30 days total, but damage must be reported within 48 hours of delivery. Some brands carry their own window, listed under Brand-Specific Return Terms below.
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
  • Restocking fee: 25% of the product price for approved returns, unless the Brand-Specific Return Terms below say otherwise. Does not apply to items that arrived defective or damaged.

Brand-Specific Return Terms

Where a brand publishes its own return policy, we match it for that brand's products. The same terms show next to the price on each product page. Products from any brand not listed here follow the standard terms above.

Brand Return window Restocking fee Return shipping Condition
RLT Home 60 days from delivery None Customer pays Product and packaging in perfect condition
Helio Cure 60 days from delivery None Customer pays Clean, undamaged, no wear
Red Nova Lights 30 days from delivery 10% Customer pays Unused and resalable, with all original packaging and parts
Vital Red Light 30 days from delivery 25% Customer pays Unused, in original packaging
Kineon 30 days None Customer pays As set out in the Kineon 30-day satisfaction guarantee

For every brand, items that arrive defective or damaged carry no restocking fee and must be reported within 48 hours of delivery. Defects covered by a manufacturer warranty are handled under that warranty.

2. Contact Information

To start a return or report damage, contact our customer service team:

  • Email: support@peakregenerate.com
  • Phone: 1-706-471-2103
  • Address: Omni Grid LLC, 8735 Dunwoody Pl, Ste R Atlanta, GA 30350

Hours: Monday - Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery, or within the brand window listed under Brand-Specific Return Terms
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

A prepaid shipping label is provided for approved defective or damaged returns. Please use the provided label and ship the item within 7 days after approval.

Restocking Fee: All non-defective returned items are subject to a 25% restocking fee based on the product price, unless the Brand-Specific Return Terms set a different fee. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee. No restocking fee applies to a defective or damaged item.

If you send an item back without using the provided label, we may not reimburse you for shipping costs.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies.
  • Refunds are issued to the original payment method within 14 days after we receive the return.
  • If you prefer, we can send a replacement item instead of a refund.

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 48 hours of delivery
  • Items damaged due to misuse or neglect
  • Any other non-returnable product categories: Gift Cards

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Omni Grid LLC, you agree to this Return and Refund Policy.

Omni Grid LLC
support@peakregenerate.com
1-706-471-2103
8735 Dunwoody Pl, Ste R Atlanta, GA 30350